Frequently Asked Questions (FAQ)
Frequently Asked Questions
Find quick answers to common questions. Can't find what you're looking for? Contact us and we'll be happy to help.
📦 Orders & Tracking
How do I track my order?
Once your order ships, you'll receive a tracking number via email. Click the tracking link in the email to see real-time updates on your package's location and estimated delivery date. If you haven't received your tracking email, check your spam folder or contact us at info@utopiacorner.co.
Can I modify or cancel my order?
We process orders quickly to get them to you fast! If you need to modify or cancel your order, contact us immediately at info@utopiacorner.co with your order number. If your order hasn't been processed yet (within 1-3 business days), we'll do our best to accommodate your request.
I haven't received my order confirmation email. What should I do?
First, check your spam or junk folder—sometimes confirmation emails end up there. If you still can't find it, contact us at info@utopiacorner.co with your name and the email address you used at checkout, and we'll resend your confirmation.
Can I change my shipping address after placing an order?
If your order hasn't shipped yet, contact us immediately at info@utopiacorner.co with your order number and new address. Once shipped, we cannot modify the delivery address as it's already with the carrier.
🚚 Shipping & Delivery
How long does shipping take?
Orders are processed and shipped within 1-3 business days. Delivery times vary by location:
Latvia & Baltic States: 3-7 business days
European Union: 5-10 business days
United Kingdom: 7-12 business days
United States & Canada: 8-14 business days
Rest of World: 10-14 business days
These are estimates and may vary during peak seasons or due to customs processing.
Do you offer free shipping?
Shipping costs vary based on your location and order size. We occasionally run free shipping promotions—sign up for our newsletter to stay informed about special offers and exclusive deals.
Do you ship internationally?
Yes! We ship to multiple countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location. For international orders, customs duties, taxes, or fees may apply depending on your country's regulations.
What if my package is delayed or lost?
Delays can occasionally occur due to customs, weather, or carrier issues. If your package hasn't arrived within the estimated timeframe, please contact us at info@utopiacorner.co with your order number. We'll investigate immediately and work with the carrier to resolve the issue.
Do I have to pay customs or import duties?
For international orders, customs duties, taxes, or fees may apply depending on your country's regulations. These charges are the responsibility of the recipient and are not included in our shipping costs. Contact your local customs office for specific information about potential charges.
↩️ Returns & Refunds
What is your return policy?
We want you to love your purchase! If you're not completely satisfied, please review our Return Policy for complete details on returns, exchanges, and refunds. Generally, items must be unused, in original packaging, and returned within the specified timeframe.
How do I initiate a return?
To start a return, contact us at info@utopiacorner.co with your order number and reason for return. We'll provide you with return instructions and any necessary documentation. Please don't send items back without contacting us first.
How long does it take to receive my refund?
Once we receive and inspect your returned item, we'll process your refund within 5-7 business days. The refund will be issued to your original payment method. Depending on your bank or payment provider, it may take an additional 3-10 business days for the funds to appear in your account.
What if my item arrived damaged or defective?
We're sorry if your item arrived damaged! Please contact us within 48 hours of delivery at info@utopiacorner.co with photos of the damage and your order number. We'll arrange a replacement or full refund immediately.
💳 Payments & Pricing
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and other secure payment methods available at checkout. All transactions are encrypted and secure.
Is it safe to shop on your website?
Absolutely! Our website uses industry-standard SSL encryption to protect your personal and payment information. We never store your complete credit card details, and all transactions are processed through secure, trusted payment gateways.
Do you offer discounts or promo codes?
Yes! We regularly offer promotions and discount codes. Sign up for our newsletter to receive exclusive offers, early access to sales, and special discount codes delivered straight to your inbox.
Why was I charged in a different currency?
Our prices are displayed in EUR (€). If you're paying with a card in a different currency, your bank or payment provider will convert the amount at their current exchange rate. Some banks may also charge a small foreign transaction fee.
🛍️ Products & Quality
Are your products authentic and high quality?
Yes! Every product in our store is carefully curated for design excellence, durability, and functionality. We stand behind the quality of everything we sell and only offer products that meet our premium standards.
How do I know which product is right for me?
Each product page includes detailed descriptions, specifications, and images to help you make an informed decision. If you need personalized recommendations or have specific questions, contact us at info@utopiacorner.co and we'll be happy to help.
Do you offer product warranties?
Warranty coverage varies by product and manufacturer. Check the product description for specific warranty information. If you experience any issues with a product, contact us and we'll work with you to resolve it.
When will out-of-stock items be available again?
Restock times vary by product. For specific availability information, contact us at info@utopiacorner.co with the product name, and we'll let you know when we expect it back in stock.
Are your products compatible with my devices?
Product compatibility information is listed in each product description. For iPhone accessories, we specify which models are supported (e.g., iPhone 12 and newer for MagSafe products). If you're unsure about compatibility, contact us before purchasing.
Still Have Questions?
We're here to help! Our customer support team is ready to assist you.
Response Time: Within 24 hours (Monday-Friday)